Privacy Policy
Last updated: February 2026
At Rihlax, operated by IrixSoft, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transport supplier management platform.
1. Information We Collect
Personal Information
When you register for Rihlax, we collect:
- Full name and contact details
- Phone number (for WhatsApp verification)
- Company name and business information
- Email address
Usage Data
We automatically collect information about your interaction with our services, including:
- Booking and invoice data you create
- Driver and vehicle information you manage
- Login times and feature usage patterns
- Device information and IP addresses
WhatsApp Messages
With your explicit consent, we process WhatsApp messages to:
- Extract booking information using AI
- Send booking confirmations to clients
- Communicate driver assignments
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our transport management services
- Process bookings, invoices, and payments
- Send you service updates and notifications
- Provide customer support and respond to inquiries
- Detect and prevent fraudulent activities
- Comply with legal obligations
- Analyze usage patterns to improve our platform
3. Third-Party Services
We work with trusted third-party service providers to deliver our services:
Polar.sh
We use Polar.sh for subscription billing and payment processing. When you subscribe to Rihlax, your payment information is handled directly by Polar.sh in accordance with their privacy policy and PCI-DSS compliance standards. We do not store your credit card details.
Wazen
Wazen, another IrixSoft product, may be integrated with Rihlax for enhanced invoicing and accounting features. Data shared between these services is governed by our internal data protection policies and this privacy policy.
WhatsApp/Meta
Our WhatsApp integration is subject to Meta's terms of service and privacy policy. We only process messages that you explicitly authorize and do not share message content with unauthorized parties.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With service providers: To help us operate and improve our services
- For legal compliance: When required by law or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
- With your consent: When you explicitly authorize us to share information
5. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Portability: Request your data in a portable format
- Objection: Object to certain processing of your data
- Withdrawal: Withdraw consent for data processing at any time
To exercise any of these rights, please contact us using the information provided below.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments and updates
- Access controls and audit logging
- Employee training on data protection
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal data within 30 days, unless retention is required by law.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United Arab Emirates and other jurisdictions where our servers and service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us: